Bookings

The placement of any booking, whether by electronic means or otherwise, shall be deemed to be confirmation that the terms and conditions have been read and the agent/guest agrees to be bound by the terms.

1. Provisional bookings can be held for a two-week period on our own camps, but we may not be able to hold spaces with third party properties.A 20% non-refundable deposit is required to confirm a provisional booking.Once a booking is confirmed, you will be sent a booking confirmation form. This needs to be completed in full within 4 weeks of receipt, with all guest passport information details and any other necessary requirements. The staff and guides will need this information and work from this form to ensure both that we comply with local regulations and ensure that each guest is looked after to the best of their ability.  Should any detail on the form change before the guest starts their tour with An African Canvas , it is the agent/guest’s responsibility to provide updated information as soon as possible.For confirmed bookings, the balance of payment is required 45 days prior to travel.If a booking takes place within the 45 day period, the full amount is payable to confirm the booking.All bookings are subject to the cancellation policy.While every effort is made to deliver an itinerary exactly as scheduled, the nature of operating in countries with relatively immature tourism infrastructure requires us to need some flexibility on itineraries.  We will communicate any schedule changes with you as soon as possible.  If a third party supplier is unable to honour the itinerary, we will take all steps to offer an equivalent alternative activity.

For the avoidance of doubt, it is the agent/guest’s responsibility to arrange international travel, any visas required and travel insurance, unless specifically stated in writing.

Cancellations

Should a group, or any member thereof, need to cancel the holiday once it has been confirmed, An African Canvas UK Limited needs to be immediately informed in writing,

either by recorded mail to the Company’s registered office or by email to tim@anafricancanvas.com and graeme@anafricancanvas.com.  No booking will be cancelled or amended unless your written notice of cancellation has been received by us.

The following cancellation charges are applicable.

2.2.1  20% cancellation fee from confirmation to 60 days prior to travel

2.2.2  50% cancellation fee if cancelled 30 to 59 days prior to travel

2.2.3  100% cancellation fee if cancelled less than 30 days before the due start date or in the case of a no show.

Cancellation charges will be due immediately.

Depending on the reason for the cancellation, these cancellation charges (less any applicable expense) may be refundable under the terms of your insurance policy and any claims should be made directly to the insurance company concerned.

2.4    Partial cancellation may result in the recalculation of the cost of the holiday for the remaining party members.  An African Canvas will only refund the net amount due under the cancellation policy.

2.5    An African Canvas cannot be held responsible for any costs incurred due to factors beyond our control. These include, but are not limited to, force majeure, government advice not to travel, riots, civil disturbances, terrorist activity, industrial disputes, natural disasters, fire, health risks, flight disruption due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type, actual or potential severe weather conditions and any other similar event, and agents/guests should consider insurance against such factors.

2.6    An African Canvas will not be held liable for any consequential loss or damages, whatsoever, whether direct or indirect.

2.7    Any issues encountered by guests on tour or safari with us should be raised with our management team during their stay. We cannot remedy retroactively and will not entertain any matter that could and should have been raised during the stay.

All rates, terms and conditions are subject to change without notice.  These terms and conditions are effective from 1 August 2020.

These terms and conditions are governed by English law and within the jurisdiction of the English courts.